Refund and Return Policy

Thank you for shopping at Arha Spice. We aim to provide you with high-quality Indian clothing and ensure your satisfaction. In the rare event that your purchase arrives damaged during the delivery process, we offer a refund or return policy under specific conditions:

1. Eligibility for Refund or Return:

• Refunds or returns are only applicable if the customer submits a detailed unboxing video clearly showing the damaged or faulty item received.
• Any damage must be reported within 7 days of delivery. Please contact us through our Contact Page to initiate the process.
• We require clear images or video evidence of the damaged item, its packaging, and any related shipping labels.

1. Verification Process:

• Upon receipt of the unboxing video or images, our team will verify the damage during the delivery process. We may request additional information if needed.
• Verification usually takes 1-2 business days.

1. Conditions for Refund or Return:

• Products must be unused, unworn, and in the same condition as received.
• Original tags, labels, and packaging must be intact and undamaged.
• Any alterations or modifications to the product will void eligibility for a refund or return.

1. Denial of Refund or Return:

• Arhas Collections reserves the right to deny refunds or returns if:
  • The unboxing video or images are unclear, incomplete, or do not meet the necessary criteria.
  • Damage is not related to the delivery process but due to mishandling or misuse after receipt.
  • Suspicions of fraudulent claims or scams are detected.

1. Refund or Return Process:

• Upon approval, refunds will be processed within 5 business days through the original payment method used during purchase.
• For returns, we will provide a return shipping label or instructions for sending back the damaged item.
• Returns must be shipped within 2 to 3 days of approval.

1. Exchanges:

• We do not offer direct exchanges. Customers may return the damaged item and place a new order for the desired product.

1. Contact Us:

• For any queries or assistance regarding refunds or returns, please reach out to us through our Contact Page.

Note:

• All decisions regarding refunds or returns are at the discretion of Arha Spice.
• This policy is effective from [16-11-2023]. Arha Spice reserves the right to modify or update this policy at any time without prior notice.

Thank you for choosing Arha Spice!